YAMANAKA LACQUERWARE STONE PATTERN BOWL (BLACK) SCATTERED FOIL DESIGN, JAPANESE LACQUERED CERAMIC

◎ Decorative Plates, Vases, Ornaments

● These items use decorative paints with excellent color vibrancy for aesthetic purposes. Please refrain from using them as tableware.

● If a vase, especially one made of pottery (earthenware), leaks water, please contact the store where you purchased it.

● Ensure stable placement of decorative plates or ornaments, and take safety precautions when their stability is compromised.

● When storing, especially items decorated with gold or silver, gently wipe them with a soft, dry cloth to remove dirt and store them carefully.

◎ Tableware

● Do not use these products in microwaves, ovens, or dishwashers.

● Thin teacups or bowls can become hot on the surface, so handle them with care. ● For pottery (earthenware), soaking it in hot water before use allows the material to absorb moisture, helping to prevent tea stains and other marks from forming.

● After use, wash as soon as possible. Do not use cleansers, nylon scrubbing pads, or dishwashers, as they may cause gold, silver, or painted patterns to peel or scratch. Wash with dishwashing detergent and a soft sponge or cloth, rinse well, and dry thoroughly before storing.

◎ Scratching Precaution

● The base (foot) of Kutani ware is not coated with glaze. When using it on softer or more easily scratched surfaces, such as alcoves, flower stands, shelves, or lacquered tables, please be sure to use a mat or cloth.

Refund policy

JP-ART wish your shopping experience with us always satisfies you.
We will try our best to help you all out should you have any trouble or
unpleasant moment.

CANCELLATIONS

If your order has not been packed yet, you can cancel the order and get a full refund in a while. If your order has already been packed, you are not able to cancel it 
any more, yet you can return your items instead. Unfortunately, your
original shipping cost (if applicable) cannot be refunded unless the
return was caused by our error.  Please check Return or Refund section below.
Invalid cancellations: Items not on our website Items not on our website B to B orders

RETURNN

JP-ART accept returns

within 10 days after you receive the products. Once you sign in the
receiving receipt, the date will be recorded in our system. If 10 days
have passed, unfortunately we cannot offer you any refund or exchange.

Customer provides return shipping.

We do not accept returns due to customer preferences (e.g., differing from expected image).

Please note that the color tones in the catalog distributed at the venue or on our website may vary depending on the customer’s viewing environment (monitor, browser, lighting, etc.).

Therefore, please consider the images as product representations, as there may be slight differences in the actual product's specifications, color tones, and design placement. Thank you for your understanding.

A 30% fee will be charged for returns due to customer preferences.

EXCHANGES

To be eligible for a
return, your items must be an unused and in the same condition that you
receive it. It must also be in the original packaging. The following
items are some of examples that cannot be returned.
JP-ART only replace items if they are defective or damaged, meaning that items are damaged when receiving or turn out defective within 3 days of arrival. Please be 
advised that this does not include unavoidable abrasion from
manufacturing process or delivery. Arrival date will be recorded in our system when you sign for delivery. If you contact us after 10 days, there is no way for us to make sure if items are damaged 
or defective as at delivery or they turn into the condition due to the
way you use. Therefore, those requests issued after a week of arrival
will be invalid. If you wish to exchange it for the same item, contact us through our web form or send us an email at
info@jp-art.shop
 

with pictures that show the issue. Once we confirm the condition of

items, we will provide what you wish, either refund or exchange. Please

note that we might only be able to refund you if by any chance items

cannot be prepared as they are discontinued or pending.

Shipping costs that are charged to return and redeliver will be covered by us if products are defective or wrong.

REFUND

Once your return is received and inspected, we will send you an email to notify you that we have received your returned items. We will also notify you of the 
approval or rejection of your refund. If it is approved, then your
refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within a certain amount
of days. For example, if your original payment is done with credit/debit
card, it will take up to 30 days. If you use PayPal, you will receive
your refund within 3-5 working days.Refund will be only
applicable for products and shipping costs are non-refundable. Thus, you
will have to bear all the costs for shipping, both initial delivery and
return, so the former will be deducted from your refund. Also, we
cannot refund any taxes, duties or other charges which you may have paid
when placing your order.If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

jp-art provide the safe and secure delivery services for you to receive your items wherever you are. We cover all damage or loss that occurs during shipping. However, please be aware that if you arrange for a shipping company or import customs broker other than those arranged by our company, it will not be covered by our compensation policy. Please do not hesitate to reach us should you have any concern or doubt.

Our international shipping is offered through JAPAN POST.

Delivery Policy

Most of the products are shipped within 5 working days after the order confirmation. Please be advised that it may take more than 5 working days to ship if the products need to be back-ordered. 
When you order several items at a time, we ship them all together. 
Once your parcel is dispatched, we will send you an email with tracking information. After that, you will receive an email to see where your parcel is every time tracking information is updated. 
Your signature is required on delivery to ensure safe receipt. In case your parcel is deposited at a local post office due to your absence on delivery etc., please contact them at your end. 
Moreover, your items are considered as imports. You will be fully responsible for import duties, taxes and brokerage fees (if any) in your country.These fees may be charged you when your package enters your country (they are not included in payment on our website).

Packing / Damage

We pack your items carefully to ensure a trouble-free delivery of your goods.

We regularly ship more than hundreds products in a month and we face less than 1 trouble in a month.

We guarantee our products to arrive in perfect condition. In the event that an item from your order is damaged during shipping, please email us with a detailed photo of the damage within 48 hours of your delivery. Contact form

Import Taxes & Customs Fees Please be aware that in all cases the customer is responsible for paying any customs fees applied to their order and for providing any and all documents required by customs in the country of receipt. 

These costs include the sales tax in the country of receipt (applied to the total value of the order), duties on the cost of products (around 6% for the European Union) and any handling fees applied by the shipping provider. 

EMS (JP Post) generally charges the required sum at delivery.

For Airmail Small Packet, your national carrier will generally bill you when applicable. 

We understand that custom fees are worrying for some customers. We hope that you are reassured by the fact that, when buying on JP-ART, you really are ordering direct from Japan- getting authentic and original Japanese items that are not easily found anywhere else.

For our customers in the USA: Most packages with a declared value under $800 USD will be cleared without any fee. If you purchasing more than that amount, we will split your order into multiple shipments as best we can. 
*We will do our best, but we will not be responsible for any failure to do so. 
*If a shipment is split into multiple shipments, the shipping date may be shifted by one day for each package. 

For our customers in Australia: Orders below $1000 AUD are regarded as 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia. For more information, please visit the Australian customs website. 

For our customers in Canada: Orders above $20 CAN require that you pay the applicable duties and the GST. For more information, please visit the Canadian customs website. 

 
For our customers in Singapore: Orders above $400 SGD require that you pay the applicable duties and the GST. For more information, please visit the Singapore customs website. 

For our customers in the EU:EU Directives calculate the Total Value of the order as a combination of the price of product and shipping fees. The buyer is responsible for paying both consumption tax and import duty of the total value. 
Additional information on importing goods to: Switzerland Germany United Kingdom

Shipping/Tracking

How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email. This email will contain your tracking number as well as a link to track your package.

My order shows delivered, where is it?

With the tracking number provided please contact your local delivery post office for any further delivery details. If you still have not received your order please e-mail us (info@jp-art.shop or contact form.) for assistance.

My estimated delivery window has passed and I still haven't received my package.

Keep in mind that estimated delivery windows do not include weekends. Additionally, shipping delays do happen from time to time and they are unfortunately out of our control. If your delivery window has passed and you still have not received your order, please contact us and we will track down your package for you.

My order has been confirmed but I haven't received my shipment confirmation email.

A shipment confirmation email should be sent to you within five business days of completing your purchase. Most of the time, missing shipping confirmations can be found in the spam/promotions folder provided by your email client. If you can’t find your shipping confirmation there, please contact us and we will make sure you receive a confirmation email.

My product broke during shipping. Can I get a replacement/refund?

Yes! We guarantee our products to arrive in perfect condition. In the event that an item from your order is damaged during shipping, please email us with a detailed photo of the damage within 48 hours of your delivery.

What does "retention period" mean on the Japan Post tracking page?

'Retention' means that your parcel is being held at your local Post Office and you either need to pick it up there or schedule a redelivery if possible.

Payment

PayPal won't allow me to pay with my credit card.

Most of the time, PayPal rejects credit cards for one of the following reasons:

1. Your card is associated with a specific PayPal account, and you're logged in with another account.

2. Your card was associated with a PayPal account that has since been closed.

3. You've linked the card to a PayPal account, but have not yet confirmed it.

4. You've exceeded your card limit with the PayPal system.

5. Your email address is raising a red flag in PayPal's system.

6. Your browser is not accepting cookies. You should clear any existing cookies and try again. If the above steps do not solve your issue, please contact PayPal directly.

My credit card was declined.

Please check to see if: Your card is expired or out of date You need to complete card confirmation process Your card provider or bank has more information If the above steps don’t solve your issue, please contact Credit card company or PayPal directly or choose an alternate payment method.

 Prices are displayed in another currency.

You can display prices in a variety of other currencies using our currency tool at the top or bottom of our site.

What payment methods do you accept?

We accept Paypal payments as well as VISA, Master, JCB, AMEX, Apple Pay, Google Pay, Alipay, Union Pay and Wechat Pay.

I returned my order, where is my refund?

We will issue a refund within 1-2 working days of receiving your returned order. The refund will be received in your account generally within 5-10 working days or one billing cycle, depending upon your bank.

 Order Information

 How do I cancel my order?

We can cancel your order if it has not shipped out yet. Send us an email to let us know that you would like to cancel your order. In the event that your order has already left our warehouse, we unfortunately cannot cancel your order. Unwanted items will have to be returned after delivery (customer is responsible for return shipping costs). After the unwanted items are received at our offices, we will refund the order minus the original shipping cost.

Can I add/remove products from my order?

We can add or remove items from your order if your order has not shipped yet. Send us an email to let us know how you would like to modify your order. In the event that your order has already shipped out, we unfortunately cannot modify your order. Unwanted items will need to be returned after they received (customer is responsible for return shipping costs) and any additional items will need to be purchased as a separate order.

Where is my order confirmation?

You should receive an order confirmation within a few minutes of completing your order. If you do not receive a confirmation email within one hour of making a purchase, please send us an email to ensure that we have received your correct email address and that your order has been completed successfully.

Product Information

Are Kutani ware microwave safe?

Some products are microwave safe and some are not. This is primarily dependent on what material the product is made from. Sometimes Gold and Silver contained depend on the design then it is not microwave safe. If you want to know for specific product, please kindly email at : info@jp-art.shop or contact form.

How to treat Kutani ware?

There are some important care tips to keep your Kutani Ware in best condition for a long time. Please kindly check this page.

Can I request an appraisal service?

Unfortunately but we don't provide appraisal service.