Shipping policy

JP-ART provides safe and reliable international shipping so that customers around the world can receive their orders with confidence.

International orders are shipped via Japan Post’s UGX or EMS service. We cover any damage or loss that occurs during shipping.

However, please note that if you arrange your own shipping company or customs broker instead of using the services arranged by JP-ART, your order will not be covered by our compensation policy.

If you have any questions or concerns regarding international shipping, please do not hesitate to contact us.

Delivery Policy

Most of the products are shipped within 5 working days after the order confirmation. Please be advised that it may take more than 5 working days to ship if the products need to be back-ordered. 
When you order several items at a time, we ship them all together. 
Once your parcel is dispatched, we will send you an email with tracking information. After that, you will receive an email to see where your parcel is every time tracking information is updated. 
Your signature is required on delivery to ensure safe receipt. In case your parcel is deposited at a local post office due to your absence on delivery etc., please contact them at your end. 
Moreover, your items are considered as imports. You will be fully responsible for import duties, taxes and brokerage fees (if any) in your country.These fees may be charged you when your package enters your country (they are not included in payment on our website).

Packing / Damage

We pack your items carefully to ensure a trouble-free delivery of your goods.

We regularly ship more than hundreds products in a month and we face less than 1 trouble in a month.

We guarantee our products to arrive in perfect condition. In the event that an item from your order is damaged during shipping, please email us with a detailed photo of the damage within 48 hours of your delivery. Contact form

Import Taxes & Customs Fees Please be aware that in all cases the customer is responsible for paying any customs fees applied to their order and for providing any and all documents required by customs in the country of receipt. 

These costs include the sales tax in the country of receipt (applied to the total value of the order), duties on the cost of products (around 6% for the European Union) and any handling fees applied by the shipping provider. 

EMS (JP Post) generally charges the required sum at delivery.

For Airmail Small Packet, your national carrier will generally bill you when applicable. 

We understand that custom fees are worrying for some customers. We hope that you are reassured by the fact that, when buying on JP-ART, you really are ordering direct from Japan- getting authentic and original Japanese items that are not easily found anywhere else.

For Customers in the United States

Effective August 29, 2025, the duty-free de minimis exemption for shipments valued at USD 800 or less was suspended for goods imported into the United States from all countries.

As a result, shipments to the United States may be subject to applicable import duties, taxes, customs processing fees, and carrier handling charges, regardless of the value of the order.

The amount charged is determined by U.S. Customs and Border Protection and other relevant authorities based on factors including the product’s country of origin, classification, declared value, and applicable regulations.

Any import duties, taxes, customs charges, or related fees are not included in the product price or shipping cost paid to JP-ART and must be paid by the recipient unless otherwise stated at checkout.

Customs regulations and duty rates are subject to change without notice. For the latest information, please consult U.S. Customs and Border Protection or your local customs authority.

For our customers in Australia:

Orders below $1000 AUD are regarded as 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia. For more information, please visit the Australian customs website. 

For our customers in Canada:

Orders above $20 CAN require that you pay the applicable duties and the GST. For more information, please visit the Canadian customs website. 

 
For our customers in Singapore:

Orders above $400 SGD require that you pay the applicable duties and the GST. For more information, please visit the Singapore customs website. 

For our customers in the EU:

EU Directives calculate the Total Value of the order as a combination of the price of product and shipping fees. The buyer is responsible for paying both consumption tax and import duty of the total value. 
Additional information on importing goods to: Switzerland Germany United Kingdom