Refund policy
JP-ART wish your shopping experience with us always satisfies you.
We will try our best to help you all out should you have any trouble or
unpleasant moment.
CANCELLATIONS
If your order has not been packed yet, you can cancel the order and get a full refund in a while. If your order has already been packed, you are not able to cancel it
any more, yet you can return your items instead. Unfortunately, your
original shipping cost (if applicable) cannot be refunded unless the
return was caused by our error. Please check Return or Refund section below.
Invalid cancellations: Items not on our website Items not on our website B to B orders
RETURNN
JP-ART accept returns
within 10 days after you receive the products. Once you sign in the
receiving receipt, the date will be recorded in our system. If 10 days
have passed, unfortunately we cannot offer you any refund or exchange.
Customer provides return shipping.
We do not accept returns due to customer preferences (e.g., differing from expected image).
Please note that the color tones in the catalog distributed at the venue or on our website may vary depending on the customer’s viewing environment (monitor, browser, lighting, etc.).
Therefore, please consider the images as product representations, as there may be slight differences in the actual product's specifications, color tones, and design placement. Thank you for your understanding.
A 30% fee will be charged for returns due to customer preferences.
EXCHANGES
To be eligible for a
return, your items must be an unused and in the same condition that you
receive it. It must also be in the original packaging. The following
items are some of examples that cannot be returned.
JP-ART only replace items if they are defective or damaged, meaning that items are damaged when receiving or turn out defective within 3 days of arrival. Please be
advised that this does not include unavoidable abrasion from
manufacturing process or delivery. Arrival date will be recorded in our system when you sign for delivery. If you contact us after 10 days, there is no way for us to make sure if items are damaged
or defective as at delivery or they turn into the condition due to the
way you use. Therefore, those requests issued after a week of arrival
will be invalid. If you wish to exchange it for the same item, contact us through our web form or send us an email at
info@jp-art.shop
with pictures that show the issue. Once we confirm the condition of
items, we will provide what you wish, either refund or exchange. Please
note that we might only be able to refund you if by any chance items
cannot be prepared as they are discontinued or pending.
Shipping costs that are charged to return and redeliver will be covered by us if products are defective or wrong.
REFUND
Once your return is received and inspected, we will send you an email to notify you that we have received your returned items. We will also notify you of the
approval or rejection of your refund. If it is approved, then your
refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within a certain amount
of days. For example, if your original payment is done with credit/debit
card, it will take up to 30 days. If you use PayPal, you will receive
your refund within 3-5 working days.Refund will be only
applicable for products and shipping costs are non-refundable. Thus, you
will have to bear all the costs for shipping, both initial delivery and
return, so the former will be deducted from your refund. Also, we
cannot refund any taxes, duties or other charges which you may have paid
when placing your order.If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Imari ware in Kakiemon style
ABOUT ARITA WARE
Arita Ware,
made in the town of Arita in Saga Prefecture, is the oldest porcelain
production area in Japan's history. Arita porcelain is characterized by
its translucent white porcelain surface, dyeing using "Gosu" (indigo
pigment), and gorgeous red painting using glassy overglaze pigments
(red, green, yellow, purple, and blue). The pottery is highly durable
and is produced in a wide variety of styles, from fine art to daily
necessities. It was exported to Europe, where it was prized as fine art
and called "white gold". Arita Ware is also a prestigious brand
that is admired by ceramicists from other regions as a representative
porcelain production area.
made in the town of Arita in Saga Prefecture, is the oldest porcelain
production area in Japan's history. Arita porcelain is characterized by
its translucent white porcelain surface, dyeing using "Gosu" (indigo
pigment), and gorgeous red painting using glassy overglaze pigments
(red, green, yellow, purple, and blue). The pottery is highly durable
and is produced in a wide variety of styles, from fine art to daily
necessities. It was exported to Europe, where it was prized as fine art
and called "white gold". Arita Ware is also a prestigious brand
that is admired by ceramicists from other regions as a representative
porcelain production area.
Charm of Arita Ware
Arita ware is
the premier porcelain of Japan, backed by 400 years of history. The
division of labor in each process of production—clay refining, forming,
painting and glazing—has resulted in process specialists with a very
high level of technical skill, as well as top-quality products.Arita ware is made mainly with a unique ceramic stone called Amakusa Toseki,
and it is said that the whiteness of the stone is beautiful in itself.
It is this ceramic stone that gives Arita ware its unique combination of
highly sought-after qualities, making it light, thin and exceptionally
resistant to breakage. Arita ware’s translucent surface when held up to
the sun is also due to the ceramic stone.Arita ware has a wide range of glazing techniques: from the sometsuke underglazing, which uses a dark blue pigment called gosu, to nigoshide overglazing, characterized by a variety of vivid colors on a base of clear, beautiful white porcelain.
How Was Arita Ware Made?
In Japan, although the history of earthenware has continued since the
Jomon period (14,000 BC–300 BC), the production of porcelain began only
400 years ago.
The oldest porcelain in Japan, known today as
Arita ware, was created in the early 17th century by Korean craftsman Yi
Sam-pyeong, or Ri Sanpei in Japanese.
Yi Sam-Pyeong was brought to Arita by Nabeshima Naoshige, the lord of
Saga domain, and placed in the care of the Taku family, the elderly
members of the Saga domain. He built a kiln in Arita, but found it
difficult to use the raw materials found in the region in the correct
formulation and was unable to produce pottery to his liking.
Arita Ware Firing Process
-
1. Forming
The porcelain
ore and ceramic stone are refined into porcelain clay and formed using a
potter's wheel or plaster mold. The porcelain ore used in authentic
styles such as early Imari is Izumiyama porcelain ore, but most of the
current Arita ware uses Amakusa pottery stone from Kumamoto Prefecture. -
2. Bisque Firing
The dried base
is placed in a kiln and fired at a temperature of about 900℃ (1652℉).
Bisque firing will prevent damage in the subsequent work. -
3. Underglazing
Underglaze
decorations are painted on with a pigment called gosu, which is used to
paint items in different shades of blue, from pale blue to dark blue,
such as sometsuke, and to outline colorful styles, such as kinrande,
with black gosu. -
4. Glazing
Each Arita
ware kiln applies a uniquely formulated glaze, which results in a
smooth, transparent, glassy coating after firing. This completes the
underglaze process. -
5. High Firing
Firing is
done at a high temperature of about 1300℃ (2372℉). Many kilns now use
electric kilns, but traditional kilns such as the Ri Sanpei Kiln
sometimes use natural wood-fired kilns. The underglaze work, such as
sometsuke, is completed at this point. -
6. Overgrazing
The
overglazing process seen in styles such as kinrande, Kakiemon and
Nabeshima is done after high fire. Red, green, yellow, gold, silver, and
other colors other than gosu blue are used for the overglaze. There are
two types of Arita ware painting: hand-drawn and stenciled, with the
hand-drawn pieces considered more valuable as works of art. -
7. Final Firing
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