Refund Policy
At JP-ART, we want every customer to be completely satisfied with their shopping experience. If you experience any problems with your order, we will do our best to assist you.
Cancellations
If your order has not yet been packed or shipped, you may cancel it and receive a full refund to your original payment method.
Once your order has been packed or shipped, it can no longer be cancelled. However, after receiving the order, you may request a return in accordance with the conditions set out in this policy.
The following orders cannot be cancelled:
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Special-order or made-to-order products
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Products not regularly listed on our website
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Personalized or customized products
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B2B orders
Returns
Return requests must be submitted within 10 days of delivery.
The delivery date recorded by the shipping carrier will be considered the official date of receipt. If more than 10 days have passed since delivery, we cannot accept a return, refund, or exchange.
To request a return, please contact us through our contact form or email us at info@jp-art.shop before returning the item.
Returned items must be unused, undamaged, and in the same condition in which they were received. They must also be returned in their original packaging with all accessories, documentation, and presentation boxes included.
Items returned without prior approval will not be accepted.
Customer-Requested Returns
As a general rule, we do not accept returns for reasons based on the customer’s personal preferences, including:
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A change of mind
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The item being different from the customer’s expectations
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Differences in color caused by the customer’s monitor, browser, screen settings, or lighting conditions
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Slight differences in size, shape, color, pattern placement, glaze, texture, brushwork, or finish
Many of our products are handcrafted. Slight variations in color, shape, size, pattern placement, glaze, texture, brushwork, and finish are natural characteristics of handcrafted products and are not considered defects.
However, in exceptional circumstances, JP-ART may approve a customer-requested return at its sole discretion. Any such request must be submitted within 10 days of delivery.
If the return is approved, 30% of the product price will be deducted from the refund.
The original shipping cost, return shipping cost, import duties, taxes, customs charges, and other related fees are non-refundable. The customer is responsible for the cost and safe return of the item.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If an item arrives damaged or defective, or if you receive the wrong item, please contact us within 10 days of delivery through our contact form or by email at info@jp-art.shop.
Please include your order number and clear photographs showing:
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The entire item
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The damaged, defective, or incorrect area
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The internal and external packaging
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The shipping label
After reviewing the information provided, we will offer a replacement or refund as appropriate.
If a replacement cannot be provided because the item has been discontinued, is out of stock, or is awaiting production, we will issue a refund.
If the item is damaged, defective, or incorrect, JP-ART will cover the reasonable cost of return shipping and replacement delivery.
Damage caused by improper use, handling, storage, or care after delivery is not eligible for a refund or exchange.
Exchanges
JP-ART accepts exchanges only when an item is damaged, defective, or incorrect.
If you wish to exchange an eligible item for the same product, please contact us within 10 days of delivery through our contact form or by email at info@jp-art.shop.
If the same product is unavailable, we may offer a refund instead.
If you wish to exchange an item for a different product for personal reasons, the request will be treated as a customer-requested return and will be subject to the conditions stated above.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method.
Refund processing times may vary depending on the payment method:
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Credit or debit card: up to 30 days
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PayPal: approximately 3–5 business days
Your bank, credit card company, or payment provider may require additional time to process and post the refund.
Unless the return is caused by an error by JP-ART or the item arrived damaged or defective, the following costs are non-refundable:
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Original shipping costs
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Return shipping costs
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Import duties and taxes
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Customs and brokerage charges
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Other fees associated with the order or return
For an approved customer-requested return, 30% of the product price will be deducted from the refund. The original shipping cost and any other non-refundable charges will also be deducted where applicable.
If you have not received your refund after the expected processing period, please check your bank account and contact your bank, credit card company, or payment provider.
If you still require assistance, please contact us at info@jp-art.shop.