Refund policy
At JP-ART, we want every customer to be completely satisfied with their shopping experience. If you experience any problems with your order, we will do our best to assist you.
CANCELLATIONS
If your order has not been packed yet, you can cancel the order and receive a full refund to your original payment method. If your order has already been packed, it can no longer be canceled., yet you can return your items instead. Unfortunately, your
original shipping cost (if applicable) cannot be refunded unless the
return was caused by our error. Please check Return or Refund section below.
Invalid cancellations: Items not on our website Items not on our website B to B orders
RETURNN
JP-ART accept returns
within 10 days after you receive the products. Once you sign in the
receiving receipt, the date will be recorded in our system. If 10 days
have passed, unfortunately we cannot offer you any refund or exchange.
Customer provides return shipping.
We do not accept returns due to customer preferences (e.g., differing from expected image).
Please note that the color tones in the catalog distributed at the venue or on our website may vary depending on the customer’s viewing environment (monitor, browser, lighting, etc.).
Therefore, please consider the images as product representations, as there may be slight differences in the actual product's specifications, color tones, and design placement. Thank you for your understanding.
A 30% fee will be charged for returns due to customer preferences.
EXCHANGES
To be eligible for a
return, your your items must be unused and in the same condition that you
receive it. It must also be in the original packaging. The following
items are some of examples that cannot be returned.
JP-ART only replace items if they are defective or damaged, meaning that items are damaged when receiving or turn out defective within 3 days of arrival. Please be
advised that this does not include unavoidable abrasion from
manufacturing process or delivery. Arrival date will be recorded in our system when you sign for delivery. If you contact us after 10 days, there is no way for us to make sure if items are damaged
or defective as at delivery or they turn into the condition due to the
way you use. Therefore, those requests issued after a week of arrival
will be invalid. If you wish to exchange it for the same item, contact us through our web form or send us an email at
info@jp-art.shop
with pictures that show the issue. Once we confirm the condition of
items, we will provide what you wish, either refund or exchange. Please
note that we might only be able to refund you if by any chance items
cannot be prepared as they are discontinued or pending.
Shipping costs that are charged to return and redeliver will be covered by us if products are defective or wrong.
REFUND
Once your return is received and inspected, we will send you an email to notify you that we have received your returned items. We will also notify you of the
approval or rejection of your refund. If it is approved, then your
refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within a certain amount
of days. For example, if your original payment is done with credit/debit
card, it will take up to 30 days. If you use PayPal, you will receive
your refund within 3-5 working days.Refund will be only
applicable for products and shipping costs are non-refundable. Thus, you
will have to bear all the costs for shipping, both initial delivery and
return, so the former will be deducted from your refund. Also, we
cannot refund any taxes, duties or other charges which you may have paid
when placing your order.If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.