KUTANI WARE DEMITASSE CUP “KINSAI B” / YASOKICHI TOKUDA IV

Depending on your country’s import regulations, additional customs duties or taxes may apply. These fees are not included in your order total and must be paid by the recipient.
Please check with your local customs office for more information.

For shipments to the United States, please note that due to the abolition of the de minimis exemption (a rule that previously allowed goods valued at USD 800 or less to enter duty-free), all imports are now subject to applicable duties and taxes regardless of value.

Refused Delivery(Unclaimed): A 45 to 50% minimum restocking fee plus the round-trip shipping cost will be deducted from your refund.

Refund Policy

At JP-ART, we want every customer to be completely satisfied with their shopping experience. If you experience any problems with your order, we will do our best to assist you.

Cancellations

If your order has not yet been packed or shipped, you may cancel it and receive a full refund to your original payment method.

Once your order has been packed or shipped, it can no longer be cancelled. However, after receiving the order, you may request a return in accordance with the conditions set out in this policy.

The following orders cannot be cancelled:

• Special-order or made-to-order products

• Products not regularly listed on our website

• Personalized or customized products

• B2B orders

Returns

Return requests must be submitted within 10 days of delivery.

The delivery date recorded by the shipping carrier will be considered the official date of receipt. If more than 10 days have passed since delivery, we cannot accept a return, refund, or exchange.

To request a return, please contact us through our contact form or email us at info@jp-art.shop before returning the item.

Returned items must be unused, undamaged, and in the same condition in which they were received. They must also be returned in their original packaging with all accessories, documentation, and presentation boxes included.

Items returned without prior approval will not be accepted.

Customer-Requested Returns

As a general rule, we do not accept returns for reasons based on the customer’s personal preferences, including:

• A change of mind

• The item being different from the customer’s expectations

• Differences in color caused by the customer’s monitor, browser, screen settings, or lighting conditions

• Slight differences in size, shape, color, pattern placement, glaze, texture, brushwork, or finish

Many of our products are handcrafted. Slight variations in color, shape, size, pattern placement, glaze, texture, brushwork, and finish are natural characteristics of handcrafted products and are not considered defects.

However, in exceptional circumstances, JP-ART may approve a customer-requested return at its sole discretion. Any such request must be submitted within 10 days of delivery.

If the return is approved, 30% of the product price will be deducted from the refund.

The original shipping cost, return shipping cost, import duties, taxes, customs charges, and other related fees are non-refundable. The customer is responsible for the cost and safe return of the item.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If an item arrives damaged or defective, or if you receive the wrong item, please contact us within 10 days of delivery through our contact form or by email at info@jp-art.shop.

Please include your order number and clear photographs showing:

• The entire item

• The damaged, defective, or incorrect area

• The internal and external packaging

• The shipping label

After reviewing the information provided, we will offer a replacement or refund as appropriate.

If a replacement cannot be provided because the item has been discontinued, is out of stock, or is awaiting production, we will issue a refund.

If the item is damaged, defective, or incorrect, JP-ART will cover the reasonable cost of return shipping and replacement delivery.

Damage caused by improper use, handling, storage, or care after delivery is not eligible for a refund or exchange.

Exchanges

JP-ART accepts exchanges only when an item is damaged, defective, or incorrect.

If you wish to exchange an eligible item for the same product, please contact us within 10 days of delivery through our contact form or by email at info@jp-art.shop.

If the same product is unavailable, we may offer a refund instead.

If you wish to exchange an item for a different product for personal reasons, the request will be treated as a customer-requested return and will be subject to the conditions stated above.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method.

Refund processing times may vary depending on the payment method:

• Credit or debit card: up to 30 days

• PayPal: approximately 3–5 business days

Your bank, credit card company, or payment provider may require additional time to process and post the refund.

Unless the return is caused by an error by JP-ART or the item arrived damaged or defective, the following costs are non-refundable:

• Original shipping costs

• Return shipping costs

• Import duties and taxes

• Customs and brokerage charges

• Other fees associated with the order or return

For an approved customer-requested return, 30% of the product price will be deducted from the refund. The original shipping cost and any other non-refundable charges will also be deducted where applicable.

If you have not received your refund after the expected processing period, please check your bank account and contact your bank, credit card company, or payment provider.

If you still require assistance, please contact us at info@jp-art.shop.

JP-ART provides safe and reliable international shipping so that customers around the world can receive their orders with confidence.

International orders are shipped via Japan Post’s UGX or EMS service. We cover any damage or loss that occurs during shipping.

However, please note that if you arrange your own shipping company or customs broker instead of using the services arranged by JP-ART, your order will not be covered by our compensation policy.

If you have any questions or concerns regarding international shipping, please do not hesitate to contact us.

Delivery Policy

Most of the products are shipped within 5 working days after the order confirmation. Please be advised that it may take more than 5 working days to ship if the products need to be back-ordered. 
When you order several items at a time, we ship them all together. 
Once your parcel is dispatched, we will send you an email with tracking information. After that, you will receive an email to see where your parcel is every time tracking information is updated. 
Your signature is required on delivery to ensure safe receipt. In case your parcel is deposited at a local post office due to your absence on delivery etc., please contact them at your end. 
Moreover, your items are considered as imports. You will be fully responsible for import duties, taxes and brokerage fees (if any) in your country.These fees may be charged you when your package enters your country (they are not included in payment on our website).

Packing / Damage

We pack your items carefully to ensure a trouble-free delivery of your goods.

We regularly ship more than hundreds products in a month and we face less than 1 trouble in a month.

We guarantee our products to arrive in perfect condition. In the event that an item from your order is damaged during shipping, please email us with a detailed photo of the damage within 48 hours of your delivery. Contact form

Import Taxes & Customs Fees Please be aware that in all cases the customer is responsible for paying any customs fees applied to their order and for providing any and all documents required by customs in the country of receipt. 

These costs include the sales tax in the country of receipt (applied to the total value of the order), duties on the cost of products (around 6% for the European Union) and any handling fees applied by the shipping provider. 

EMS (JP Post) generally charges the required sum at delivery.

For Airmail Small Packet, your national carrier will generally bill you when applicable. 

We understand that custom fees are worrying for some customers. We hope that you are reassured by the fact that, when buying on JP-ART, you really are ordering direct from Japan- getting authentic and original Japanese items that are not easily found anywhere else.

For Customers in the United States

Effective August 29, 2025, the duty-free de minimis exemption for shipments valued at USD 800 or less was suspended for goods imported into the United States from all countries.

As a result, shipments to the United States may be subject to applicable import duties, taxes, customs processing fees, and carrier handling charges, regardless of the value of the order.

The amount charged is determined by U.S. Customs and Border Protection and other relevant authorities based on factors including the product’s country of origin, classification, declared value, and applicable regulations.

Any import duties, taxes, customs charges, or related fees are not included in the product price or shipping cost paid to JP-ART and must be paid by the recipient unless otherwise stated at checkout.

Customs regulations and duty rates are subject to change without notice. For the latest information, please consult U.S. Customs and Border Protection or your local customs authority.

For our customers in Australia:

Orders below $1000 AUD are regarded as 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia. For more information, please visit the Australian customs website. 

For our customers in Canada:

Orders above $20 CAN require that you pay the applicable duties and the GST. For more information, please visit the Canadian customs website. 

 
For our customers in Singapore:

Orders above $400 SGD require that you pay the applicable duties and the GST. For more information, please visit the Singapore customs website. 

For our customers in the EU:

EU Directives calculate the Total Value of the order as a combination of the price of product and shipping fees. The buyer is responsible for paying both consumption tax and import duty of the total value. 
Additional information on importing goods to: Switzerland Germany United Kingdom

◎ Decorative Plates, Vases, Ornaments

● These items use decorative paints with excellent color vibrancy for aesthetic purposes. Please refrain from using them as tableware.

● If a vase, especially one made of pottery (earthenware), leaks water, please contact the store where you purchased it.

● Ensure stable placement of decorative plates or ornaments, and take safety precautions when their stability is compromised.

● When storing, especially items decorated with gold or silver, gently wipe them with a soft, dry cloth to remove dirt and store them carefully.

◎ Tableware

● Do not use these products in microwaves, ovens, or dishwashers.

● Thin teacups or bowls can become hot on the surface, so handle them with care. ● For pottery (earthenware), soaking it in hot water before use allows the material to absorb moisture, helping to prevent tea stains and other marks from forming.

● After use, wash as soon as possible. Do not use cleansers, nylon scrubbing pads, or dishwashers, as they may cause gold, silver, or painted patterns to peel or scratch. Wash with dishwashing detergent and a soft sponge or cloth, rinse well, and dry thoroughly before storing.

◎ Scratching Precaution

● The base (foot) of Kutani ware is not coated with glaze. When using it on softer or more easily scratched surfaces, such as alcoves, flower stands, shelves, or lacquered tables, please be sure to use a mat or cloth.

Shipping/Tracking

How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email. This email will contain your tracking number as well as a link to track your package.

My order shows delivered, where is it?

Please contact your local post office and provide them with your tracking number for further delivery information.. If you still have not received your order please e-mail us (info@jp-art.shop or contact form.) for assistance.

My estimated delivery window has passed and I still haven't received my package.

Keep in mind that estimated delivery windows do not include weekends. Additionally, shipping delays do happen from time to time and they are unfortunately out of our control. If your delivery window has passed and you still have not received your order, please contact us and we will track down your package for you.

My order has been confirmed but I haven't received my shipment confirmation email.

A shipment confirmation email should be sent to you within five business days of completing your purchase. Most of the time, missing shipping confirmations can be found in the spam/promotions folder provided by your email client. If you can’t find your shipping confirmation there, please contact us and we will make sure you receive a confirmation email.

My product broke during shipping. Can I get a replacement/refund?

Yes! We guarantee that your order will arrive in perfect condition. In the event that an item from your order is damaged during shipping, please email us with a detailed photo of the damage within 48 hours of your delivery.

What does "retention period" mean on the Japan Post tracking page?

'Retention' means that your parcel is being held at your local Post Office and you either need to pick it up there or schedule a redelivery if possible.

Payment

PayPal won't allow me to pay with my credit card.

Most of the time, PayPal rejects credit cards for one of the following reasons:

1. Your card is associated with a specific PayPal account, and you're logged in with another account.

2. Your card was associated with a PayPal account that has since been closed.

3. You've linked the card to a PayPal account, but have not yet confirmed it.

4. You've exceeded your card limit with the PayPal system.

5. Your email address is raising a red flag in PayPal's system.

6. Your browser is not accepting cookies. You should clear any existing cookies and try again. If the above steps do not solve your issue, please contact PayPal directly.

My credit card was declined.

Please check to see if: Your card is expired or out of date You need to complete card confirmation process Your card provider or bank has more information If the above steps don’t solve your issue, please contact Credit card company or PayPal directly or choose an alternate payment method.

 Prices are displayed in another currency.

You can display prices in a variety of other currencies using our currency tool at the top or bottom of our site.

What payment methods do you accept?

We accept Paypal payments as well as VISA, Master, JCB, AMEX, Apple Pay, Google Pay, Alipay, Union Pay and Wechat Pay.

I returned my order, where is my refund?

We will issue a refund within 1-2 working days of receiving your returned order. The refund will be received in your account generally within 5-10 working days or one billing cycle, depending upon your bank.

 Order Information

 How do I cancel my order?

We can cancel your order if it has not shipped out yet. Send us an email to let us know that you would like to cancel your order. In the event that your order has already left our warehouse, we unfortunately cannot cancel your order. Unwanted items will have to be returned after delivery (customer is responsible for return shipping costs). After the unwanted items are received at our offices, we will refund the order minus the original shipping cost.

Can I add/remove products from my order?

We can add or remove items from your order if your order has not shipped yet. Send us an email to let us know how you would like to modify your order. In the event that your order has already shipped out, we unfortunately cannot modify your order. Unwanted items will need to be returned after they received (customer is responsible for return shipping costs) and any additional items will need to be purchased as a separate order.

Where is my order confirmation?

You should receive an order confirmation within a few minutes of completing your order. If you do not receive a confirmation email within one hour of making a purchase, please send us an email to ensure that we have received your correct email address and that your order has been completed successfully.

Product Information

Are Kutani ware microwave safe?

Some products are microwave safe and some are not. This is primarily dependent on what material the product is made from. Sometimes Gold and Silver contained depend on the design then it is not microwave safe. If you want to know for specific product, please kindly email at : info@jp-art.shop or contact form.

How to treat Kutani ware?

There are some important care tips to keep your Kutani Ware in best condition for a long time. Please kindly check this page.

Can I request an appraisal service?

Unfortunately but we don't provide appraisal service.